SAVING Bundle: 4 ERVY Pink Guest Towels + 1 KORGY Pastel Basket

10% OFF Bundle: 4 YAQEEN Gold x Silver Guest Towels + 1 KORGY Square Khos Basket

Guest Towel: 33 x 33 cm. 100% Egyptian Cotton with Linen embroidered border.

Basket: handmade from natural Halfa fibers. You can use it as a bread basket on your dining table or guest towels basket in your guest toilet. Dimensions: 23 x 23 x 10 cm with a removable inside durable beige fabric.

Please allow for +/- 2 cm variance in dimensions.

Towels: Wash before first use to open up fibers and start drying. Machine wash & you can iron the linen border if needed.

Basket: You can remove dust with a gentle brush. And if there's dirt you can remove it with a barely damp cloth. Avoid exposure to excess moisture & if it happened, with a dry cloth press on the moisture to soak it up. Don't wash the basket under running water as excess moisture & water can distort the natural Halfa fibers.The cover inside is removable you, it is thick and durable; you can wash in a washing machine on a delicate program.

Shipping & Payment Policy

Delivery times & fees

All orders are delivered through our trusted courier partners. Delivery times and fees depend on your location:

The exact fee for your order is always shown at checkout before you confirm your order.

Payment

• Cash on Delivery (COD) — available across Egypt; pay in cash when your order arrives at your doorstep.
• InstaPay / Bank Transfer (optional) — ask the team, who will contact you via WhatsApp, if you want this option. Kindly excuse us, but the payment has to be done once the order is placed, as we can’t ship the order before the online payment.

International orders

We ship worldwide via courier. To place an international order, contact us at info@shenegypt.com — a secure payment link is sent via WhatsApp and email to complete your payment, and a tracking number is shared once your shipment is on its way.

Return & Exchange Policy

We want you to love your SHEN pieces. If something isn't right, here is how returns and exchanges work:

• Return or exchange requests must be sent within 2 days maximum, starting from the delivery day.
• The initial delivery fee is non-refundable, and an additional shipping fee applies to return and exchange orders.
• The order can't be returned while the courier is at the door. We will place a return request with the courier, and the order will be picked up within 4 working days.
• The refund is processed once we receive confirmation from the courier that the returned items have been picked up.
• Refunds are made via InstaPay or bank transfer (no cash refunds).

To arrange a return or exchange, please contact us at info@shenegypt.com or via WhatsApp, quoting your order number.