Refund policy

Return & Exchange Policy

We want you to love your SHEN pieces. If something isn't right, here is how returns and exchanges work:

• Return or exchange requests must be sent within 2 days maximum, starting from the delivery day.
• The initial delivery fee is non-refundable, and an additional shipping fee applies to return and exchange orders.
• The order can't be returned while the courier is at the door. We will place a return request with the courier, and the order will be picked up within 4 working days.
• The refund is processed once we receive confirmation from the courier that the returned items have been picked up.
• Refunds are made via InstaPay or bank transfer (no cash refunds).

To arrange a return or exchange, please contact us at info@shenegypt.com or via WhatsApp, quoting your order number.