Shipping policy

Shipping Policy

All orders are delivered through our trusted courier partners. Delivery times and rates depend on your location:

Greater Cairo — within 3–4 working days.
Alexandria — within 4–5 working days.
North Coast, El Gouna & Hurghada — within 7 working days.
Rest of Egypt — please allow additional time; rates are shown at checkout.

Shipping fees are calculated at checkout based on your address and the items in your cart. Cash on Delivery is available across Egypt.

International Orders

We ship worldwide via courier. At checkout you may choose express or standard shipping, and a tracking number is shared once your shipment is on its way. For international orders, a secure payment link is sent via WhatsApp and email to complete your payment after the order is placed.

Cash on Delivery

Pay when it arrives, across Egypt.

2-day returns

Easy returns & exchanges.

Handcrafted in Egypt

Made by hand, in small batches.

Worldwide shipping

We ship SHEN around the globe.