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Frequently Asked Questions
Shipping & Delivery
We deliver across Egypt via trusted couriers, and worldwide by courier. Shipping is calculated at checkout based on your address.
Greater Cairo 3–4 working days, Alexandria 4–5, and the North Coast, El Gouna & Hurghada within 7 working days.
Yes — we ship worldwide. For international orders we send a secure payment link via WhatsApp and email, and share a tracking number once your parcel is on its way.
Payment
Yes, Cash on Delivery is available across Egypt, alongside card payment and valU at checkout.
Returns & Care
You may return or exchange within 2 days of delivery, in the original condition and packaging.
Each product page has a Care tab with instructions specific to that piece.
Many are. Because they are handcrafted, slight natural variations in colour and finish are normal.
