We're handmade & hand painted pottery tableware by SHEN Egyptian artisans, so excuse us we're not standardized; you can find minor differences in the design & minimal imperfections in our finish but we're unique. 

Dimensions: please allow +/- 2 cm variances

- Mug: Diameter 7.5 cm - Length 10 cm

- Round Bowl: Diameter 14 cm - Length 7 cm

- Rectangle Plate: Width 10 cm -  Length 25 cm

- Fawaha: Diamater 10 cm  - Length 12 cm

We're dishwasher (short program), oven & microwave safe but not stove safe. Take care while getting us out from microwave or oven as we retian heat.

Pottery tableware retains heat unlike other materials which make us perfect for serving food & beverages hot for a longer time.

You may see fine lines within our glaze, this is normal in any pottery tableware but don't worry this won't peel our bodys' paint.

You may hear a cracking sound in the 1st couple times of usages because of our hight heat production process then this will fade away.

To remove coffee or tea stains from mugs, use baking soda with few drops of water as a paste on a sponge & scrub me well once the stain appears. And you can add vinegar & leave for half an hour then scrub.

Shipping inside Greater Cairo within 3 Working Days through a courier partner. Shipping Cost: 75 EGP 

Shipping to Alex within 5 Working Days. Shipping Cost: 85 EGP 

Return & Exchange: within 2 days starting from the delivery day.

Order Shipping Fee is non refundable & excuse us that there'll be delivery fee in case of return/ exchange.

You can return the order before the courier leaves after paying the shipping fee.